I feel I must write to say that Austyn Johnson is a very impressive representative of your company. Capable, efficient and great customer relation skills. It was a pleasure to have him working in my home and he made the whole process of installing the boiler as painless as possible.

Your engineer, Graham Hughes, did an excellent job of removing my old toilet and refitting the space left for the new toilet. I am also pleased with the Balmoral toilet supplied, which is very suitable for a senior person such as myself.

Can I just say what a fantastic job your engineer Kristian has just completed. He was both fast and efficient, as was the engineer who serviced my boiler just a week ago. I just hope that Homeserve are still using you when I next need a job doing.

I am happy to confirm my earlier comments regarding your staff who visit me to service my boiler. I have met one or tow of them now and they are all 'ace geezers'. I did make reference to the most recent visit by Kristian however, and I a pleased to say that it is a delight to welcome him here. He has a cheery and sincere disposition, and is evidently highly competent at what he does. With best wishes from a happy customer.

Thanks Anna. Incidentally please can you pass on to Danny, that we consider both Graham and Austyn to be superb ambassadors for MTL due to their professionalism, attitude and personality ; we are always happy to see them here. Best regards Mike Allen

Thank you for your prompt and efficient service.

My thanks to Anna who helped so much over the phone when my condense pipe froze. Thank you.

The engineers visit this morning went very well and everything was done in a very professional manner.

After having a bad experience with a cowboy builder, we wanted to ensure our new bathroom was installed by a company known for its quality and finish, that’s exactly why we went to Bathroom World and we’re happy to say that’s exactly what we got. All of the team were brilliant from start to finish, from the design and helping us create the perfect plan, to the team installing - they were all very professional, polite, tidy and have left us with our dream bathroom. We liked them so much they’re back in 2018 to create an ensuite for us! Big thanks to all involved.

I would like others thinking about bathroom improvements to know what a wonderful finish and new look you created in my bathroom. From planning, presentation to installation, your company acted extremely professional.

I just wanted to say thanks to the guys (Tom and Luca, I think) who were here yesterday. They were very professional and pleasant to talk to - if they were my employees I would be very pleased to have them on the books. Based on the experiences so far with you and your guys I would be very happy to use you again and to recommend you.

"I just wanted to thank you for how brilliant you’ve been every time we’ve dealt with you, from the engineers who attend to everyone I’ve spoken to on the phone, I’ve always had friendly and excellent customer service."